Return Policy

Since each magnet is custom-made, we are unable to accept returns or offer refunds once the order is completed. However, if you decide to cancel your order before it is fulfilled, we’ll gladly process a refund!

If your item arrives damaged or defective, please reach out to us within 48 hours of receiving it at stickystoriesnz@gmail.com.

Include the following details in your email:

• Order number:
• Issue description:
• Photos of the defect:

We’ll be happy to provide a replacement to ensure you’re completely satisfied with your custom creation!

If you have any concerns or are not fully satisfied with your purchase, please contact us within 14 days to discuss further. We value the opportunity to make things right.